Return and Refund Policy.
What is this Return and Refund Policy?
This Privacy Policy applies to the information collection and use practices of our website (nanhigudiya.com) and our mobile app community services (collectively, “Nanhi Gudiya”). We value your privacy and developed this policy to address concerns about your information.
**By using our website or providing your information, you agree to this Privacy Policy and our Terms of Use. If you disagree, please exit the site.**
**1. Changes to Privacy Policy**
We may update this policy periodically. Revisions take effect immediately upon posting. Continued use of the site signifies acceptance of the revised terms.
**2. Types of Information Collected**
– **Personally Identifiable Information (PII):** Includes name, photo, address, email, phone number, date of birth, and payment details. Collected when you create an account, make a purchase, post content, etc. Used to provide services, improve operations, personalize your experience, and for marketing.
– **Non-Personally Identifiable Information (NPII):** Includes URLs, browser type, and IP address. Used to troubleshoot, analyze trends, and improve the site.
**3. Release of PII**
We do not sell, trade, or rent your PII, except to:
– **Authorized Third-Party Service Providers:** To perform functions like sending emails, processing payments, and customer service.
– **Law Enforcement:** To comply with legal requirements or protect rights and safety.
**4. Release of NPII**
We may share aggregated NPII with partners and advertisers for promotional purposes and to improve our services.
**5. Updating Information**
You can access and update your PII through your account login. Please promptly update any changes.
**6. Data Tracking**
– **Cookies:** Used to customize your experience and collect NPII. You can modify your browser settings to decline cookies, but some site features may not work.
– **Other Tracking Devices:** Pixel tags and web beacons may be used to track usage and improve our understanding of user behavior.
**7. Security of Information**
We use appropriate measures to protect your PII, including SSL encryption and secure servers. However, we cannot guarantee complete security of data transmitted over the Internet.
**8. Third-Party Websites**
This policy only covers our site. Other websites linked from our site have their own policies.
**9. Advertising**
Ad partners may use cookies to deliver targeted ads. This policy does not cover the use of cookies by advertisers.
**10. Google AdSense**
Google may use the DART cookie to serve ads based on your visit to our site and others. You can opt-out at http://www.google.com/privacy_ads.html.
**11. Miscellaneous Privacy Issues**
– **Children:** Minors under 18 should use the site only with parental involvement. We do not knowingly collect information from minors.
– **Public Areas:** Information posted publicly may be accessible to others.
**12. Opt-Out**
To stop receiving emails or to remove your PII, email nanhigudiya001@gmail.com.
**13. Opt-Out of NPII Advertising**
For more information on opting out of anonymous information used by third parties, visit http://www.networkadvertising.org/managing/opt_out.asp.
**14. Suspicious Communication**
Be cautious of fraudulent communications. Nanhi Gudiya will never ask for sensitive information via email or phone. Report suspicious communications to the police and contact your bank if necessary. For any doubts, use customer care numbers displayed on our website.
What is this Return and Refund Policy?
In keeping with Nanhi Gudiya’s goal of ensuring User satisfaction, this Return and Refund Policy (“Return and Refund Policy”), together with the Terms of Use, sets out Nanhi Gudiya’s procedures and policies in accepting Product returns, once a Product has been delivered to a User after purchase from the Platforms. Any return of Products by Users shall be governed by and subject to the terms and conditions set out under this Return and Refund Policy.
Users are required to peruse and understand the terms of this Return and Refund Policy. If you do not agree to the terms contained in this Return and Refund Policy, you are advised not to accept the Terms of Use and may forthwith leave and stop using the Platforms. The terms contained in this Return and Refund Policy shall be accepted without modification and you agree to be bound by the terms contained herein by initiating a request for purchase of Product(s) on the Platforms.
Terms of Return and Refund
– **Initiation**: Users can request a return within 15 days from the delivery date if dissatisfied or if the product is defective (subject to Nanhi Gudiya’s verification). Returns should be unused, unwashed, with tags and packaging intact.
– **Cancellation**: Orders can be canceled before dispatch by contacting nanhigudiya001@gmail.com with the tracking number. Refunds are initiated within 6-7 business days and will reflect in the User’s account based on bank policies.
– **Bundled Packages**: For products purchased as part of a bundle or promotional package, all items must be returned together.
– **Non-Returnable Products**:
– **Conditions for Rejection**: Returns will not be accepted if products are used (beyond checking fit and comfort), washed, tags or packaging are damaged, serial numbers do not match, or if any accompanying accessories or gifts are missing.
– **Refunds**: Refunds will be processed after quality checks. Refunds do not include shipping charges unless the product is defective at delivery. Refunds will be made to the original payment method or as store credit.
Grievance Redressal
Any grievances relating to the Return and Refund Policy may be directed to the grievance officer of Nanhi Gudiya, who can be contacted at nanhigudiya001@gmail.com